Other Policies – ICTCP®

Last updated: 14 August 2026

These are the policies that govern how ICTCP® develops its programmes, registers candidates, keeps records and handles complaints. Two related documents sit alongside them and take precedence in their own subject areas: the Examination Regulations govern examinations and certification, and the Privacy Statement governs personal data.

Content development

We assure that the program content and program level is appropriate for the intended participants. The knowledge level of each course is specified so that participants can determine if the program is appropriate for their development needs, and advance preparation, if any, is noted.

Our Nano Learning Lessons are all at a program knowledge level of basic; therefore, no prerequisite education/experience or advance preparation is required for them.

Courses are developed by individuals or teams having expertise in the subject matter. Expertise may be demonstrated through practical experience and/or education.

Programs are reviewed by qualified persons other than those who developed the programs. These reviews occur before the first presentation of the materials and again after each significant revision of the program.

All programs contain relevant learning objectives and outcomes that clearly articulate the professional competence that should be achieved by the participants upon completion of the program.

Course updates

Courses in subjects that undergo frequent change are reviewed at least once a year.

All other courses are reviewed every two years.

Registration

An account on the ICTCP® website is required to purchase a course or an examination.

Examinations are sat under that account. Candidates are responsible for keeping their credentials confidential, and may not sit an examination on behalf of another person or allow another person to sit one on their behalf.

Nano Learning Lessons must be completed within one year of purchase, after which access expires.

Proctoring

Examinations delivered online are proctored: the candidate and their surroundings are recorded, and the recordings are used to establish that the candidate is the person entitled to sit the examination and that they sat it unaided.

Three things about how we do this are worth stating here:

Recordings never leave our systems. They are analysed by ICTCP® and are never sent to any third-party proctoring or analysis service.
Recordings are encrypted before they leave the examination server, with a key that server does not hold. It can write evidence it cannot read back.
People make the decisions. Our software flags what looks unusual, but a flag is not a decision. No irregularity is found, no result is withheld or declared invalid and no sanction is imposed except by the Examination Board.

What is recorded, and how long each part is kept, is set out in the Privacy Statement. What candidates must do, and what happens if they do not, is set out in the Examination Regulations.

Certification maintenance

Certificate holders must complete and report at least twenty (20) hours of continuing professional education in each twelve-month period, through their account. Reporting is free of charge, and the account remains free for as long as the certification is current.

Where the required hours are not reported by the deadline we send a reminder and allow a further two months. If they are still not reported the certification expires and the certificate ceases to be valid.

A holder whose certification has expired may apply for reinstatement within three months. Such applications are decided by a person, and the applicant may put their case in writing.

Each certificate carries a verification link, which confirms validity while the certification is current and reports that the certificate is not valid once it has expired or been withdrawn.

Article 24 of the Examination Regulations sets this out in full.

Record retention

In accordance with the standards of the National Registry of CPE Sponsors, the following are retained for a period of seven (7) years (this satisfies the five-year minimum required by the standards of the National Registry of CPE Sponsors):

Records of participation
Dates of program offerings
Author/instructor, author/developer and reviewer names and credentials
Number of CPE credits earned by participants
Results of program evaluations
Program descriptive materials (course announcement information)

Certification records are retained for seven years after the certification ends, rather than after it was granted, so that a certification maintained for many years remains documented throughout its life.

Proctoring recordings are kept for much shorter periods — months rather than years. They are not covered by the period above, and the Privacy Statement sets out each period in full. Where a result is disputed, the evidence relating to it is kept until the dispute is finally resolved.

Refunds

Refunds are available only for courses that have not been completed and have not expired.

Nano Learning Lessons are refunded by the return of Nano Points.

An examination is not refundable once it has started. Where an examination cannot be completed because ICTCP® systems failed, no attempt is recorded and the candidate may sit the examination again at no further cost; a resit is provided rather than a refund.

Where a result is declared invalid following a finding of an irregularity under the Examination Regulations, no refund is due.

Programme cancellation

Where a programme is to be cancelled, this is announced on the website at least one month before the cancellation takes effect.

Candidates already registered retain access to complete the programme for twelve months.

Complaint resolution

We ask that complaints be raised with us first, so that we have the opportunity to resolve them in good faith.

Where that does not resolve the matter, a complaint may be referred to an independent third party. A filing fee of €100 applies, and is refunded where the complaint succeeds.

This procedure and this fee apply to the certification complaints procedure only. They do not apply to:

objections and appeals about an examination result or a decision of the Examination Board, which follow Articles 22 and 23 of the Examination Regulations and carry no fee;
requests concerning your personal data — access, correction, deletion and the rest — which are always free of charge;
complaints to a data protection authority, which are free and which you may make at any time.