Version 2.0 — 14 August 2026.
These Regulations govern the examinations by which ICTCP® certifications are awarded, and the obligations of candidates who sit them. They form part of the agreement between the candidate and AfterImage B.V.
General provisions
Article 1 — Purpose and scope
1.1 These Regulations exist to ensure the quality and the independence of the examination process.
1.2 They apply to all summative examinations in programmes leading to a formal ICTCP® certification.
1.3 By registering for an examination the candidate accepts these Regulations.
Article 2 — Definitions
In these Regulations:
- Candidate — a person registered for an examination.
- Examination Board — the board constituted under Article 3.
- Proctoring — the supervision of an examination, carried out remotely by recording the candidate and their surroundings.
- Recording — any photograph, image or audio captured during an examination, including the images of the candidate’s identity document and of the room.
- Declaration — a statement the candidate makes, while looking at a particular photograph, about what that photograph shows.
- Irregularity — any circumstance that may mean an examination was not sat under the conditions these Regulations require.
- Certification — the status conferred by a certificate, which must be maintained under Articles 22 to 24.
- Working day and business day — a day other than a Saturday, Sunday or public holiday in the Netherlands.
The Examination Board
Article 3 — Composition and appointment
3.1 The Examination Board consists of at least three members, including a chairperson and a secretary.
3.2 Members are appointed by the governing body of AfterImage B.V. on the basis of their expertise. Individuals working for AfterImage B.V. cannot be members.
3.3 At least one member holds the BasisKwalificatie Examinering (BKE) or an equivalent qualification.
3.4 Members are appointed for five years. An appointment may be extended once, for a further five years.
3.5 The Board meets at least annually to evaluate the quality of the examinations, and convenes whenever examinations or pass marks are to be established, or an irregularity is to be decided.
Article 4 — Independence
4.1 The Examination Board operates independently of the educational process.
4.2 Those who deliver training may not create, establish or assess the examinations for that training.
Article 5 — Tasks and responsibilities
The Examination Board is responsible for:
- establishing the examinations, the assessments, the methods of administration and the pass marks;
- ensuring the quality of the examinations and assessments;
- handling requests and objections;
- ensuring compliance with the applicable regulations;
- reporting on the quality of the examination process;
- deciding on irregularities and fraud.
Admission and identification
Article 6 — Registration and admission
6.1 A candidate is admitted to an examination once registration is complete and any fee has been paid.
6.2 The candidate must hold an account on the ICTCP® website. Examinations are sat under that account, and the candidate is responsible for keeping its credentials confidential.
6.3 A candidate may not sit an examination on behalf of another person, nor permit another person to sit an examination on their behalf.
Article 7 — Identification
7.1 Before each examination the candidate must present a valid identity document: a passport, a national identity card, or a driving licence issued by an EU or EEA member state.
7.2 The candidate photographs the front and the back of that document through the examination software. The photographs must be sharp enough that the candidate’s photograph, name and date of birth are legible, and, on the reverse, the machine-readable zone.
7.3 The name on the identity document must correspond to the name on the candidate’s account. Where it does not, the examination is referred to the Examination Board under Article 17.
7.4 A candidate who cannot or will not present a valid identity document cannot sit the examination.
Article 8 — Reasonable adjustments
8.1 A candidate with a disability or chronic condition may request an adjustment to the way an examination is administered, such as additional time.
8.2 Requests are made in writing to the Examination Board at least 20 working days before the examination, with supporting evidence.
8.3 The Examination Board decides on the request. An adjustment is granted where it compensates for the disadvantage without altering what the examination measures.
8.4 An adjustment granted under this Article is recorded with the examination result and does not appear on the certificate.
Examinations
Article 9 — Examination
9.1 Examinations and assessments are based on the learning outcomes.
9.2 Formats include written tests, oral examinations and other relevant assessment methods.
9.3 The Examination Board determines the methods of administration and the criteria for passing.
Article 10 — Assessment criteria
10.1 Assessment criteria are derived directly from the learning outcomes.
10.2 Clear assessment criteria are established for all examinations.
10.3 Assessment criteria are known to candidates in advance.
Article 11 — Validity and reliability
11.1 Examinations are designed to be valid and reliable.
11.2 Standardised assessment tools are used to ensure objectivity.
Article 12 — Examination conditions
12.1 The candidate sits the examination alone, in a room where they will not be disturbed and where no other person is present.
12.2 No books, notes, papers, telephones, additional screens or other devices may be present or used, unless the examination expressly permits them.
12.3 The candidate remains alone and in view of the camera from the start of the examination until the answers are submitted, and is not allowed to talk during that period.
12.4 The candidate may not record, copy, reproduce or disclose the content of an examination. Examination content is confidential and remains the property of AfterImage B.V.
Article 13 — Results and certification
13.1 For multiple-choice online examinations a provisional result is shown immediately, and the final result is issued within ten (10) working days.
13.2 For all other examinations the result is issued within twenty (20) working days.
13.3 A provisional result is not a decision and confers no rights. Only the final result does.
13.4 Certificates state the NLQF/EQF level where applicable.
Article 14 — Resits
14.1 A candidate who does not pass may resit the examination. A resit is registered and paid for in the same way as a first attempt.
14.2 Each attempt is assessed on its own. The result of a resit replaces the previous result for the purpose of certification; all attempts remain in the record.
Online proctored examinations
Article 15 — Proctoring
15.1 Examinations delivered online are proctored: the candidate and their surroundings are recorded, and the recordings are used to establish that the candidate is the person entitled to sit the examination and that they sat it unaided.
15.2 The candidate is responsible for a working camera, a working internet connection and a computer meeting the stated requirements. The examination software checks these before the examination begins.
15.3 Before the examination begins the candidate photographs their identity document under Article 7, and then takes five photographs of the room: the desk, the space beneath the desk, to the left, to the right, and behind the candidate.
15.4 Once the room scan has started the examination cannot be paused or stopped. It must be completed in one sitting.
Article 16 — What is recorded
16.1 The following are recorded: the photographs of the identity document; the five photographs of the room; an image from the candidate’s camera every five seconds for the duration of the examination; the declarations made under Article 17; the answers and the result; and, where audio recording is enabled and the candidate has been told so, audio.
16.2 What is recorded, how long each part is kept, and who may see it, are set out in the Privacy Statement. Photographs are kept for months; the record of the examination, which contains no photographs, is kept for seven years.
16.3 Recordings are encrypted before they leave the examination server and are analysed only on ICTCP® systems. They are never sent to any third-party service.
Article 17 — Declarations
17.1 After each photograph is taken, the candidate is shown that photograph and asked to declare what it shows before the examination continues.
17.2 The declaration, the time it was made, and the exact wording the candidate was shown are recorded with the examination.
17.3 Making a false declaration is an irregularity. The examination may be referred to the Examination Board under Article 19, and the Board may withhold or invalidate the result.
Article 18 — Marking, review, and what is decided automatically
18.1 Marking is automatic. In a multiple-choice examination the result is determined by counting the answers that are correct and comparing that number with the pass mark established in advance by the Examination Board under Article 5. No judgement is exercised in doing so, and the criteria are known to candidates before the examination under Article 10.3. The comparison is made on the number of items answered correctly, never on a rounded percentage.
18.2 Recordings are examined by ICTCP® software, which measures image quality and flags anything that appears irregular.
18.3 A flag is not a decision. Anything flagged is reviewed by an ICTCP® examiner, and only the Examination Board may decide that an irregularity occurred.
18.4 Apart from the marking described in 18.1, nothing about an examination is decided automatically. In particular, no irregularity is found, no result is withheld or declared invalid, no sanction is imposed and no certification is refused or withdrawn, except by decision of the Examination Board.
Article 19 — Interruption and technical failure
19.1 Where an examination is interrupted by a failure of the candidate’s equipment or connection, the candidate must report it to ICTCP® within one (1) working day, describing what happened.
19.2 Where an examination is interrupted by a failure of ICTCP® systems, no attempt is recorded and the candidate may sit the examination again at no further cost.
19.3 Where answers were submitted but could not be processed, they are retained. The candidate is informed within ten (10) business days of what will happen to the attempt.
19.4 An interruption is not by itself an irregularity. It is recorded, and the Examination Board decides what the attempt is worth.
Irregularities and fraud
Article 20 — Irregularities
20.1 The following are irregularities: sitting an examination for another person or permitting another to sit it; using a prohibited aid; leaving the view of the camera; talking; the presence of another person; a false declaration under Article 17; interfering with the examination software or the recordings; and disclosing examination content contrary to Article 12.4.
20.2 An irregularity is recorded when it is observed. It is not a finding of fraud, and it does not by itself affect the result.
Article 21 — Procedure and sanctions
21.1 Where fraud is suspected, the candidate is notified and given the opportunity to respond in writing.
21.2 The Examination Board determines whether fraud occurred. In doing so it informs the candidate of the examination involved, the nature of the suspected fraud and the evidence for it, and the sanction that would apply.
21.3 Where the Examination Board finds fraud it may declare the result invalid, and may deprive the candidate of the right to sit examinations for a period it determines, not exceeding one (1) year.
21.4 In cases of serious fraud the Board may terminate the candidate’s registration permanently.
21.5 A decision under this Article is subject to Articles 22 and 23.
Objections and appeals
Article 22 — Objection
22.1 A candidate may object to a result or to a decision of the Examination Board within ten (10) business days after it has been announced.
22.2 Objections are submitted in writing, in English, to the Examination Board.
22.3 The Examination Board decides on the objection within four (4) weeks.
22.4 Where an objection is lodged, the recordings relating to that examination are retained until the matter is finally resolved, notwithstanding the periods in Article 25.
Article 23 — Appeal
23.1 A candidate may appeal against a decision on an objection to an independent appeals committee, whose members are not employed by or otherwise affiliated with AfterImage B.V.
23.2 An appeal is lodged within twenty (20) business days of the decision on the objection.
23.3 The committee decides within eight (8) weeks of receiving the appeal.
23.4 The decision of the committee operates as binding advice.
Certification and its maintenance
Article 24 — Validity, continuing education, and expiry
24.1 A certification is valid from the date of the certification decision and remains valid for as long as it is maintained under this Article.
24.2 A certificate holder must complete and report at least twenty (20) hours of continuing professional education in each twelve-month period, through their account on the ICTCP® website. Reporting is free of charge.
24.3 Where the required hours are not reported by the deadline, ICTCP® sends a reminder and allows a further one (1) month.
24.4 Where the hours are still not reported at the end of that period, the certification expires and the certificate ceases to be valid.
24.5 A holder whose certification has expired may apply for reinstatement within one (1) month, by demonstrating that the required education was completed. Such an application is decided by a person, not automatically, and the applicant may put their case in writing. Where reinstatement is refused, Articles 22 and 23 apply.
24.6 ICTCP® may audit reported hours and ask for evidence of them. Evidence submitted for that purpose is kept only until the audit is concluded.
Article 25 — Withdrawal of certification
25.1 The Examination Board may withdraw a certification where it is established that it was obtained through fraud, or that the examination on which it rests was invalid.
25.2 The holder is notified in writing, with reasons. Articles 22 and 23 apply.
Article 26 — Verification of certificates
26.1 Each certificate carries a verification link. While the certification is current, the link confirms that the certificate is valid.
26.2 Once the certification has expired or been withdrawn, the link reports that the certificate is not valid.
26.3 The link stops responding once the certification record is deleted under Article 27.
26.4 For programmes registered as a Registeropleiding, the candidate register is maintained by CPION/SPEN, and their register is authoritative for those programmes.
Records and privacy
Article 27 — Archiving and retention
27.1 Examination results and the associated records are retained for seven (7) years, after which they are deleted.
27.2 Certification records, including reported continuing education, are retained for seven (7) years after the certification ends.
27.3 Proctoring recordings are kept for considerably shorter periods, set out in the Privacy Statement. Photographs of the candidate and of the room are deleted within months of the examination.
27.4 Where a result is disputed, all evidence relating to it is retained until the dispute is finally resolved.
27.5 Candidates have access to their own examination results.
Article 28 — Privacy
28.1 Personal data is processed as described in the Privacy Statement, which forms part of these Regulations for that purpose.
28.2 The privacy of candidates is protected in the handling of examinations and their results.
Quality assurance
Article 29 — Training evaluation
29.1 Feedback is collected systematically from participants.
29.2 Internal evaluation takes place at least once a year.
29.3 Improvement measures are taken when warranted.
Article 30 — Examination quality
30.1 Feedback is collected at the end of every examination.
30.2 Feedback, test analysis and item analysis are evaluated internally at least once a year.
30.3 Improvement measures are implemented when needed.
30.4 External auditors periodically evaluate the quality of the examination process, including an assessment of the independence of the Examination Board.
Final provisions
Article 31 — Amendments
31.1 Amendments to these Regulations are communicated in good time.
31.2 An amendment does not adversely affect a procedure already under way.
31.3 The version in force at the time of registration applies to that examination.
Article 32 — Unforeseen circumstances
32.1 In matters not covered by these Regulations, the Examination Board decides.